ASSERTIVENESS
& AUTHORITY
BUILDING

A LEADERSHIP COMMUNICATION
learning programme available face-to-face,
virtually or as an eLearning

Available as a consultancy service where we build your team collaboration strategy for you!

 

Nobody is perfect, but a team can be.

– Meredith Belbin

 

Why do this?

Organisations are the sum or their parts – the combination of their people. And as great as you may be at doing your job, you are always going to be able to get more done with the help of others. So when your success depends on working with people who do not want to work with you, then you have got a problem.

This can often seem impossible, especially in extreme cases when the other person lacks focus concerning the business result, behaves aggressively or tries to avoid you and their duty altogether.

Nevertheless, this difficult, non-collaborative behaviour is going to have to be dealt with; because it is often the case that without getting people on board, you are not going to be able to deliver the results which your organisation is expecting from you.

Master psychological authority building and assertiveness skills so you can always deal with aggressive behaviour and get the maximum performance out of others!

What are the benefits?

You will start by gaining powerful psychological insights into why people express negative behaviour in the workplace, how it manifests itself in its worst extremes and how you can deal with it.

You will learn to easily recognise the motivational type and decision making style of your colleagues and how it differs from your own and other collaborators; with this in mind you will be able to pitch messages so that they always land with others and help other people to forge vital collaborative connections.

Furthermore, you will learn to leverage the subconscious power of body language, which makes up 65% of our communication and which can offer definite early alarm signals of negative behaviour which you can then manage before they escalate.

Call us on +44 (0) 7914 691 549 or email us at hello@elcconsultants.co.uk to talk to
a Learning Advisor about this programme

Key Content

  1. Understanding the 4 main business tensions which affect all aspects of professional decision-making; and therein make life difficult for all leaders and their followers
  2. Effectively moving others away from Kilmann’s 3 negative behaviour types: competing, avoiding and accommodating and getting them into a collaborative mindset to get their buy-in
  3. Determining other people’s preferred role in the 4-stage business cycle: create, design, operate and improve so you can build collaborative relationships, avoid conflict and be more influential
  4. Recognising the 4 different positions which people take up when you try to influence them so that you can select the correct Power Influence Technique to reach agreement
  5. Reading the body language messages of the other party by leveraging the universal Comfort/ Discomfort Paradigm and lowering the temperature and calm things down when they get tense

This is a practical and engaging workshop backed up by robust theories from psychology and communication theory and with role-play exercises replicating the exact challenges you will face on the job.

Puppy

Easily deal with negative behaviour and use natural assertiveness
to create motivated, engaged and high-performing working teams!

I expected the EMPOWERED AUDIT REPORTS workshop to be a very dry and theoretical course with instructions on how we write reports in Vodafone.

But to tell you the truth, I came home and I said to my wife: “Susan, today I’ve had the most amazing training I’ve ever had!” – and I’ve had some great training!

The training was fantastic – the difference being that the trainer really knew how to bring the message across. The training was very interactive. It not only taught me how to write in the most efficient and professional way but also how to make a powerful connection with the reader.

All in all, we not only learnt how to write reports, but we also learnt how to communicate effectively which I think is the key. That was the real added value of this course.

Dominique Pauwels
Senior Internal Auditor
Vodafone

As a training experience, EMPOWERED FINANCIAL REPORTS took our attention from the very start – not just me, but the whole group.

People were saying: “Wow! It’s 9 o’clock on the day of the first session and we have already defined exactly what the key problem is with our report writing.”

I would definitely recommend this financial report writing training. It’s not just about the books and the materials, but it’s important to learn things that you will remember at work and know how to use.

I immediately applied what I learnt from the training into my real business life. The expertise of the trainer and how the training was delivered was the key to success here. What is delivered is important, but how it was delivered was what I would also like to recommend. In this sense, it was better than 99% of the training I have had till now.

Emre Tor
Corporate Business Account Manager
HSBC

The reason why I chose this training is because I’m writing emails every day – thousands of them! I’ve been trying to handle this volume of writing in the best way possible using some templates which I’ve created, but I wanted to gain more power and control over my word choice.

The training was long enough, and the content was very rich. Also, the Self-Study Tasks and Toolkit were all real lifesavers. I would definitely recommend TOTAL WORD POWER to everybody. After the training, I said to myself, “I wish I’d had this beforehand. So I advise all HR professionals to offer this to the employees in their companies; especially as early as possible in their careers.

What’s more, the TOTAL WORD POWER trainer, Andy Kovacs, was brilliant. He knew how to put the right focus on the training topics and how to keep attention high throughout. He gave the right amount of information, and his performance was meticulous and very impressive. It was a great experience – interesting, engaging and interactive!

Selcuk Candas
Deputy Head of Internal Audit
DenizBank

I think that the topic of report writing is absolutely crucial and, to be honest, I thought that it could not be taught. Writing skills are learnt through on-the-job experience and they are not an easy skill to acquire. EMPOWERED AUDIT REPORTS completely changed my opinion on this and now I’m spending all of my effort to use all of the writing techniques that I learnt.

How to make your sentences shorter; how to get rid of unclear sentences which can confuse the reader; eliminating jargon and terminology; and how to be more economic in the report – these were the most important report writing lessons which I learnt from the course.

But this training offered so much more than just report writing techniques. We learnt so much about the wider subject of effective communication.It’s essential to understand what your stakeholders want to see in your report and to fulfill these objectives. This is a big part of our mission and the course really helped me with this.

I loved that it was so interactive. You have theory and then you have direct participation, so we put what we had learnt straight into practice.

What I also really loved was the trainer’s exceptional presentation techniques. Just attending the training has taught me so much about how to present and how to build up my message logically and make it get through to my audience.

I immediately recommended this training to my line manager, Guido, and to our Country Head. I told them: “You must participate in this training because I’m now going to be using these great report writing techniques which you’re not even aware of.”

Zoltan Gamos
Compliance & Antibribery Manager
Vodafone, Hungary

In my job, I generally communicate with people by writing emails – and it’s really important that the information which I give is short, clear and well-explained. However, when I choose words in English, my explanations often get long.

TOTAL WORD POWER helped me to solve this. I learnt how to choose the right words – professional and sophisticated words – so my emails have become more economic and the writing process has become faster and more efficient. So I’m doing my job so much faster than before.

The delivery of TOTAL WORD POWER was very clear and detailed. Also, it was very visually engaging, so this helped to keep my interest throughout the 2 Live Learning Webinars. It was very practical and it was very interesting.

I would definitely recommend TOTAL WORD POWER to anybody who needs to write lots of emails in English in their job.

Emre Altinoglu
Customer Services Country Manager
Siemens

Bespoke communication learning programmes
to take your performance to the ultimate level

How can you join?

GroupProgramme

You can train your people in-house

... in one of our GROUP LEARNING PROGRAMMES

OpenCourse

Or you can take one of our OPEN SESSIONS in London

VirtualCourse

You can even take a VIRTUAL PROGRAMME

... WHENEVER and WHEREVER you want to

Coaching

We even coach your TOP DOGS!

ROI

EMPOWERING

your organisation's

COMMUNICATION

How do we work?

We have a comprehensive catalogue of bespoke learning programmes to help busy professionals master their Leadership Communication and Expert Communication. In addition, we offering fast-track options for Non-Native Communication development for global professionals who do not speak English as their mother-tongue.

All of our programmes are supported by the latest insights from adult learner theory and the 70:20:10 model.

What is more, our programmes are delivered by expert consultants who are thought-leaders in their fields and possess a wealth of experience in both the business environment and formal learning settings.

All of which guarantees maximum ROI for your organisation.

70: 20: 10 Model

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