An ASSURANCE COMMUNICATION
available face-to-face, virtually or as an eLearning
How can you build a trusting, collaborative relationship … virtually?
Why do this?
Internal Auditors often asked me how they can get auditees to just tell them what’s wrong when they perform their audit field work.
Well, if you had a problem, who would you confide and when seeking advice?
Someone you trust.
Trust is a magical thing. It enables us to open ourselves to others. It enables us to share our problems, get advice, implement solutions and improve our lives. But if we don’t trust someone, all our doors are closed and all our defences are up.
Unfortunately, when it comes to trust-building, you have a new problem these days: many of your audit fieldwork conversations are VIRTUAL! There is no doubt that remote communication technology is empowering; it saves time, money, and brings us together with ease. But when you remove that face to face contact – when you are no longer in the room – it makes the building of trust all the more difficult.
So what do you have in your influential communication toolkit to build trust and inspire collaboration during your virtual audit fieldwork conversations?
If you want to learn to master the communication skills which will enable you to gain auditees’ trust and make them want to collaborate from online meeting one, then our Virtual Audit Fieldwork Conversations learning engagement is just what you need.
Master the communication skills which will enable you
to gain auditees’ trust and make them want
to collaborate with you from online meeting one!
Key Learning Content
- How can you make a first impression which creates collaboration?
- How can you build trust and rapport in virtual kick-off meetings?
- How can you get on your client’s radar as positively as possible?
- How can you use your client’s persuasive soft spots to get buy-in?
- How can you deal with negative behaviour like aggression?
- How can you effectively deal with a client who tries to bully you?
- How can you give upsetting news and still get them to collaborate?
- How can you get them to agree when things seem impossibly stuck?
- How can you get full commitment for closing management actions?
This is a practical and engaging learning programme backed up with robust theories from psychology and communication theory and with role-play exercises replicating the exact challenges you will face on the job.
Build powerful trust with auditees and make them want to actively collaborate with you by leveraging robust, tried-and-tested
I expected the EMPOWERED AUDIT REPORTS workshop to be a very dry and theoretical course with instructions on how we write reports in Vodafone.
But to tell you the truth, I came home and I said to my wife: “Susan, today I’ve had the most amazing training I’ve ever had!” – and I’ve had some great training!
The training was fantastic – the difference being that the trainer really knew how to bring the message across. The training was very interactive. It not only taught me how to write in the most efficient and professional way but also how to make a powerful connection with the reader.
All in all, we not only learnt how to write reports, but we also learnt how to communicate effectively which I think is the key. That was the real added value of this course.
Senior Internal Auditor
As a training experience, EMPOWERED FINANCIAL REPORTS took our attention from the very start – not just me, but the whole group.
People were saying: “Wow! It’s 9 o’clock on the day of the first session and we have already defined exactly what the key problem is with our report writing.”
I would definitely recommend this financial report writing training. It’s not just about the books and the materials, but it’s important to learn things that you will remember at work and know how to use.
I immediately applied what I learnt from the training into my real business life. The expertise of the trainer and how the training was delivered was the key to success here. What is delivered is important, but how it was delivered was what I would also like to recommend. In this sense, it was better than 99% of the training I have had till now.
Corporate Business Account Manager
The reason why I chose this training is because I’m writing emails every day – thousands of them! I’ve been trying to handle this volume of writing in the best way possible using some templates which I’ve created, but I wanted to gain more power and control over my word choice.
The training was long enough, and the content was very rich. Also, the Self-Study Tasks and Toolkit were all real lifesavers. I would definitely recommend TOTAL WORD POWER to everybody. After the training, I said to myself, “I wish I’d had this beforehand. So I advise all HR professionals to offer this to the employees in their companies; especially as early as possible in their careers.
What’s more, the TOTAL WORD POWER trainer, Andy Kovacs, was brilliant. He knew how to put the right focus on the training topics and how to keep attention high throughout. He gave the right amount of information, and his performance was meticulous and very impressive. It was a great experience – interesting, engaging and interactive!
Deputy Head of Internal Audit
I think that the topic of report writing is absolutely crucial and, to be honest, I thought that it could not be taught. Writing skills are learnt through on-the-job experience and they are not an easy skill to acquire. EMPOWERED AUDIT REPORTS completely changed my opinion on this and now I’m spending all of my effort to use all of the writing techniques that I learnt.
How to make your sentences shorter; how to get rid of unclear sentences which can confuse the reader; eliminating jargon and terminology; and how to be more economic in the report – these were the most important report writing lessons which I learnt from the course.
But this training offered so much more than just report writing techniques. We learnt so much about the wider subject of effective communication.It’s essential to understand what your stakeholders want to see in your report and to fulfill these objectives. This is a big part of our mission and the course really helped me with this.
I loved that it was so interactive. You have theory and then you have direct participation, so we put what we had learnt straight into practice.
What I also really loved was the trainer’s exceptional presentation techniques. Just attending the training has taught me so much about how to present and how to build up my message logically and make it get through to my audience.
I immediately recommended this training to my line manager, Guido, and to our Country Head. I told them: “You must participate in this training because I’m now going to be using these great report writing techniques which you’re not even aware of.”
Compliance & Antibribery Manager
In my job, I generally communicate with people by writing emails – and it’s really important that the information which I give is short, clear and well-explained. However, when I choose words in English, my explanations often get long.
TOTAL WORD POWER helped me to solve this. I learnt how to choose the right words – professional and sophisticated words – so my emails have become more economic and the writing process has become faster and more efficient. So I’m doing my job so much faster than before.
The delivery of TOTAL WORD POWER was very clear and detailed. Also, it was very visually engaging, so this helped to keep my interest throughout the 2 Live Learning Webinars. It was very practical and it was very interesting.
I would definitely recommend TOTAL WORD POWER to anybody who needs to write lots of emails in English in their job.
Customer Services Country Manager