ASSERTIVENESS
& CONFLICT
MANAGEMENT

A LEADERSHIP COMMUNICATION
LEARNING ENGAGEMENT

available face-to-face, virtually or as an eLearning

How can you handle aggression and conflict
so you can get things done?

Why do this?

Do you ever find it difficult to handle aggression and conflict in your workplace?

Well, you’re certainly not alone!

Unfortunately, the organisation you work for is full of people – and people are not perfect.

They want things which they can’t always get.

This makes them feel stressed. And stress can often make people behave badly.

This means that there will always be conflict, coercion, manipulation and aggression to deal with.

Most people try to avoid conflict. And although this is a perfectly rational reaction (conflict can be dangerous!), it means you have a high chance of not getting what you want.

If you don’t push your agenda, who will?

So, when other people’s negative or confrontational behaviour reduces your self-confidence and makes you passive, you need to do something about it.

If you want to empower your communication skills so you can handle conflict and aggression and get what you want, our Assertiveness & Conflict Management learning programmes is just what you need.

Deal with conflict and all types of negative behaviour
so you can secure your rights while building motivated, collaborative and high-value relationships!

Call us on +44 (0)203 488 0 765 or email us at hello@elcconsultants.co.uk to talk to
a Learning Advisor about this programme

Key Learning Content

  1. What makes it hard for YOU to stand up for your rights?
  2. How can you fix relationships which are one-sided and unequal?
  3. How can you stand up to negative behaviour like aggression?
  4. How can you defend yourself from manipulative or coercive attacks?
  5. How can you build collaboration when things are impossibly stuck?
  6. How can you achieve your goals in the face of stress and conflict?

This is a practical and engaging learning programme backed up with robust psychology and communication theories and with role-plays replicating the challenges you will face on the job.

Puppy

Deal with conflict and all types of negative behaviour
so you can secure your rights while building motivated,
collaborative and high-value relationships!

I expected the EMPOWERED AUDIT REPORTS workshop to be a very dry and theoretical course with instructions on how we write reports in Vodafone.

But to tell you the truth, I came home and I said to my wife: “Susan, today I’ve had the most amazing training I’ve ever had!” – and I’ve had some great training!

The training was fantastic – the difference being that the trainer really knew how to bring the message across. The training was very interactive. It not only taught me how to write in the most efficient and professional way but also how to make a powerful connection with the reader.

All in all, we not only learnt how to write reports, but we also learnt how to communicate effectively which I think is the key. That was the real added value of this course.

Dominique Pauwels
Senior Internal Auditor
Vodafone

As a training experience, EMPOWERED FINANCIAL REPORTS took our attention from the very start – not just me, but the whole group.

People were saying: “Wow! It’s 9 o’clock on the day of the first session and we have already defined exactly what the key problem is with our report writing.”

I would definitely recommend this financial report writing training. It’s not just about the books and the materials, but it’s important to learn things that you will remember at work and know how to use.

I immediately applied what I learnt from the training into my real business life. The expertise of the trainer and how the training was delivered was the key to success here. What is delivered is important, but how it was delivered was what I would also like to recommend. In this sense, it was better than 99% of the training I have had till now.

Emre Tor
Corporate Business Account Manager
HSBC

The reason why I chose this training is because I’m writing emails every day – thousands of them! I’ve been trying to handle this volume of writing in the best way possible using some templates which I’ve created, but I wanted to gain more power and control over my word choice.

The training was long enough, and the content was very rich. Also, the Self-Study Tasks and Toolkit were all real lifesavers. I would definitely recommend TOTAL WORD POWER to everybody. After the training, I said to myself, “I wish I’d had this beforehand. So I advise all HR professionals to offer this to the employees in their companies; especially as early as possible in their careers.

What’s more, the TOTAL WORD POWER trainer, Andy Kovacs, was brilliant. He knew how to put the right focus on the training topics and how to keep attention high throughout. He gave the right amount of information, and his performance was meticulous and very impressive. It was a great experience – interesting, engaging and interactive!

Selcuk Candas
Deputy Head of Internal Audit
DenizBank

I think that the topic of report writing is absolutely crucial and, to be honest, I thought that it could not be taught. Writing skills are learnt through on-the-job experience and they are not an easy skill to acquire. EMPOWERED AUDIT REPORTS completely changed my opinion on this and now I’m spending all of my effort to use all of the writing techniques that I learnt.

How to make your sentences shorter; how to get rid of unclear sentences which can confuse the reader; eliminating jargon and terminology; and how to be more economic in the report – these were the most important report writing lessons which I learnt from the course.

But this training offered so much more than just report writing techniques. We learnt so much about the wider subject of effective communication.It’s essential to understand what your stakeholders want to see in your report and to fulfill these objectives. This is a big part of our mission and the course really helped me with this.

I loved that it was so interactive. You have theory and then you have direct participation, so we put what we had learnt straight into practice.

What I also really loved was the trainer’s exceptional presentation techniques. Just attending the training has taught me so much about how to present and how to build up my message logically and make it get through to my audience.

I immediately recommended this training to my line manager, Guido, and to our Country Head. I told them: “You must participate in this training because I’m now going to be using these great report writing techniques which you’re not even aware of.”

Zoltan Gamos
Compliance & Antibribery Manager
Vodafone, Hungary

In my job, I generally communicate with people by writing emails – and it’s really important that the information which I give is short, clear and well-explained. However, when I choose words in English, my explanations often get long.

TOTAL WORD POWER helped me to solve this. I learnt how to choose the right words – professional and sophisticated words – so my emails have become more economic and the writing process has become faster and more efficient. So I’m doing my job so much faster than before.

The delivery of TOTAL WORD POWER was very clear and detailed. Also, it was very visually engaging, so this helped to keep my interest throughout the 2 Live Learning Webinars. It was very practical and it was very interesting.

I would definitely recommend TOTAL WORD POWER to anybody who needs to write lots of emails in English in their job.

Emre Altinoglu
Customer Services Country Manager
Siemens

Call us on
+44 (0)203 488 0 765
Email us at
hello@elcconsultants.co.uk

Resilient Leadership

An in-depth, practical
and future-proofed series of learning engagements
for LEADERS!

corona trump

The world is going to hell

We keep hearing the same thing day after day:

We are living through unprecedented times.

 And in these unprecedented times, 3 things have become abundantly clear:

  • NO ONE has the answers!
  • NO ONE has a magic wand!
  • There will be NO return to NORMALITY any time soon!

So why should ANYONE follow YOU?

 Here are some things we CAN know for CERTAIN:

  • NO ONE can read your MIND!
  • You CANNOT open a window to your HEART!
  • And NO ONE can read the book of your CONSCIENCE!
Resilient Leaders Banner

How can you turn your doubters
into active followers?

Leadership communication puts you front and centre
– on the stage before your organisation and at the forefront of everyone’s attention
… so you need to walk the walk!

We show you how to master magnetic, high-impact and influential communication skills so you can easily get the buy-in of your customers, stakeholders, peers and direct reports.

You will learn how to build powerful CONNECTION so you can lead people’s HEARTS!

You will learn how to structure your communication to make it COHERENT enough to lead people’s MINDS!

And you will learn how to build powerful CREDIBILITY so you can earn people’s TRUST!

6 virtual learning programmes
At ELC Consultants, we have condensed our 15-year experience empowering the communication of thousands of leaders into 6 virtual learning programmes.

Each one is in-depth, practical and future-proofed; and can be delivered via Live Learning Webinars, eLearning Modules or a blend of both.

It will empower you to easily and instinctively:

  • Get your stakeholders to buy-in to your offers!
  • Make people eager to do the things they previously hated or didn’t care about!
  • Create an engaging, high-impact and memorable virtual presentation!
  • Become an indispensable, go-to expert in your organisation!
  • Handle aggression, conflict and manipulation so you can get things done!
  • Build trust and create committed, collaborative relationships!
hands

I expected the EMPOWERED AUDIT REPORTS workshop to be a very dry and theoretical course with instructions on how we write reports in Vodafone.

But to tell you the truth, I came home and I said to my wife: “Susan, today I’ve had the most amazing training I’ve ever had!” – and I’ve had some great training!

The training was fantastic – the difference being that the trainer really knew how to bring the message across. The training was very interactive. It not only taught me how to write in the most efficient and professional way but also how to make a powerful connection with the reader.

All in all, we not only learnt how to write reports, but we also learnt how to communicate effectively which I think is the key. That was the real added value of this course.

Dominique Pauwels
Senior Internal Auditor
Vodafone

As a training experience, EMPOWERED FINANCIAL REPORTS took our attention from the very start – not just me, but the whole group.

People were saying: “Wow! It’s 9 o’clock on the day of the first session and we have already defined exactly what the key problem is with our report writing.”

I would definitely recommend this financial report writing training. It’s not just about the books and the materials, but it’s important to learn things that you will remember at work and know how to use.

I immediately applied what I learnt from the training into my real business life. The expertise of the trainer and how the training was delivered was the key to success here. What is delivered is important, but how it was delivered was what I would also like to recommend. In this sense, it was better than 99% of the training I have had till now.

Emre Tor
Corporate Business Account Manager
HSBC

The reason why I chose this training is because I’m writing emails every day – thousands of them! I’ve been trying to handle this volume of writing in the best way possible using some templates which I’ve created, but I wanted to gain more power and control over my word choice.

The training was long enough, and the content was very rich. Also, the Self-Study Tasks and Toolkit were all real lifesavers. I would definitely recommend TOTAL WORD POWER to everybody. After the training, I said to myself, “I wish I’d had this beforehand. So I advise all HR professionals to offer this to the employees in their companies; especially as early as possible in their careers.

What’s more, the TOTAL WORD POWER trainer, Andy Kovacs, was brilliant. He knew how to put the right focus on the training topics and how to keep attention high throughout. He gave the right amount of information, and his performance was meticulous and very impressive. It was a great experience – interesting, engaging and interactive!

Selcuk Candas
Deputy Head of Internal Audit
DenizBank

I think that the topic of report writing is absolutely crucial and, to be honest, I thought that it could not be taught. Writing skills are learnt through on-the-job experience and they are not an easy skill to acquire. EMPOWERED AUDIT REPORTS completely changed my opinion on this and now I’m spending all of my effort to use all of the writing techniques that I learnt.

How to make your sentences shorter; how to get rid of unclear sentences which can confuse the reader; eliminating jargon and terminology; and how to be more economic in the report – these were the most important report writing lessons which I learnt from the course.

But this training offered so much more than just report writing techniques. We learnt so much about the wider subject of effective communication.It’s essential to understand what your stakeholders want to see in your report and to fulfill these objectives. This is a big part of our mission and the course really helped me with this.

I loved that it was so interactive. You have theory and then you have direct participation, so we put what we had learnt straight into practice.

What I also really loved was the trainer’s exceptional presentation techniques. Just attending the training has taught me so much about how to present and how to build up my message logically and make it get through to my audience.

I immediately recommended this training to my line manager, Guido, and to our Country Head. I told them: “You must participate in this training because I’m now going to be using these great report writing techniques which you’re not even aware of.”

Zoltan Gamos
Compliance & Antibribery Manager
Vodafone, Hungary

In my job, I generally communicate with people by writing emails – and it’s really important that the information which I give is short, clear and well-explained. However, when I choose words in English, my explanations often get long.

TOTAL WORD POWER helped me to solve this. I learnt how to choose the right words – professional and sophisticated words – so my emails have become more economic and the writing process has become faster and more efficient. So I’m doing my job so much faster than before.

The delivery of TOTAL WORD POWER was very clear and detailed. Also, it was very visually engaging, so this helped to keep my interest throughout the 2 Live Learning Webinars. It was very practical and it was very interesting.

I would definitely recommend TOTAL WORD POWER to anybody who needs to write lots of emails in English in their job.

Emre Altinoglu
Customer Services Country Manager
Siemens

Be an example.

– Lori Richardson

Call us on
+44 (0)203 488 0 765
Email us at
hello@elcconsultants.co.uk